SofaKingCool

Security Communications Release: Security Advisory posted (KB26296: Cross-site scripting (XSS) vulnerability in the BlackBerry Web Desktop Manager component of the BlackBerry Enterprise Server”)

On April 12, 2011, Research In Motion (RIM) released a security advisory, KB26296: Cross-site scripting (XSS) vulnerability in the BlackBerry Web Desktop Manager component of the BlackBerry Enterprise Server. This security advisory provides details of a known cross-site scripting vulnerability in the BlackBerry Web Desktop Manager component of the BlackBerry Enterprise Server and BlackBerry Enterprise Server Express.

RIM has issued interim security software updates that resolve the issue in supported software versions of the affected software. Resolution for the issue is available by downloading and applying the interim security software update for the appropriate affected software version. Links to the updates are listed in the Resolution section of the security advisory. Orange recommends that BlackBerry Enterprise Server or IT administrators should apply the software updates.

The vulnerability could allow an attacker to execute externally supplied scripts using the user privileges of the BlackBerry Web Desktop Manager. This could allow the attacker to perform any BlackBerry Web Desktop Manager task that the legitimate user could perform on a BlackBerry smartphone while the user is logged in to the BlackBerry Web Desktop Manager. Such tasks include remotely wiping and disabling the device, remotely resetting the device password and locking the device, and activating the user’s account on another device over the wireless network.

Successful exploitation of this issue requires an attacker to persuade the legitimate user to click a specially crafted URL in a web browser or an email or instant message.

For further information, please see the posted security advisory above.

Mobile & Cellular 01952602260, 02, 08707777701, bb, BES, blackberry, cento, centoconsultants, cheap, consultants, geko, gekodirect, microsoft, Orange, ripoff, scam, scammers, stoke on trent, uma, voip

Hey, as some of you may be aware there has been some stories and rumours floating around the interwebs regarding a winding up order that was issued against my employers Geko Direct Limited. Now I do have a working knowledge of these things so followed the online vitriol quite closely.  For those of you who don’t quite know the facts; there was a winding up order against Geko Direct that was dismissed utterly by the courts on Wednesday of this week. The interesting part was that it was the claimant who dismissed the action as it was not considered something they were able to pursue… The matter is now closed off and put to bed once and for all.

I must say when I first learnt that this had happened I took my concerns to my sales Director who shone a bit of light on the matter, advising me that a winding up order can be issued by anyone but it is the courts who decide whether the company gets “wound up“.  I then started trawling through the internet and finding what can only be described as an online public flogging.  I did notice some of the comments made online had rather familiar names and claimed to be Geko Direct customers but most of which turned out to be ex staff members with a grudge to bear.  With the research I have done I figured that a lot of the words online aren’t entirely truthful as genuine complaints don’t end up becoming Chinese whispers, unlike some of the comments on the web.  Once the news of a winding up petition was being proposed against Geko Direct the rumours evolved and has been interpreted as Geko being sued via a class action lawsuit, losing it’s dealer codes and even going into administration. We are a medium sized business and connect large numbers of new business every day, we continue to do this in a very saturated marketplace and even during an economy in decline and public spending at an all time low.  If the rumours were to be believed we would have been out of business a long time ago.

I have said before that there are genuine people out there with genuine complaints but Geko Direct is a company that will not leave you out to dry.  I have seen genuine complaints out there from genuine customers, this information has been passed directly to the managing director of the company to be passed onto the relevant departments. I invited people to post on here if they have a problem and whilst I cannot discuss individual accounts publicly I can certainly pass on your concerns.

I have worked in the support departments within Geko and know how much work goes into resolving issues, as a result we have a massive database of happy customers who keep their business with Geko and wouldn’t consider anyone else.  We have some of the highest retention rates in the industry and pride ourselves on having “fanatical” customer support.  Our head of customer experience Lacey has worked tirelessly to create a streamlined and dedicated department and has employed from within, some of the best minds in the company to ensure that every customer is satisfied.

During the time I have worked at Geko I have seen a huge shift in the way we do business, for those of you who remember this site as a social network you should remember the tag line we used “constantly evolving”.  This is something that Geko Direct is doing. we are more focused on the “customer journey” and the industry is so strictly regulated there is very little we can do to miss-sell a product or service.  Yes I am biased as I love my job, the people I work with and the industry, however the views and opinions expressed on here are my own and are not fed to me.  I truly believe Geko Direct is a fantastic company to work for and be a part of be it as a member of staff or a customer, so much so my brother has his business phones with Geko.  Yes I know we aren’t perfect during the 10 years we have been trading there have been misunderstandings and mistakes but we always work hard to put them right.

2011 is a new year and with cellular technology moving quicker than ever, it is a great time to move away from the networks directly and allow your account to be managed by someone who knows the technology and understands your business.

Again I must stress that the views and opinions expressed in this post are mine, this blog and the content within does not represent Geko Direct nor do I gain from posting.  I do this because I want to.

Geko Direct Limited 01952602260, 02, 08707777701, administration, bb, blackberry, cheap, complaint, geko, geko direct limited, gekodirect, help, microsoft, news, no complaints, Orange, petition, ripoff, scammers, sued, voip, whocallsme, winding up, winding up order, winding up petition

Wow, what a fantastic month it has been for traffic on my little blog.  Whilst checking the in depth stats about who, what and when my site is being hit I discovered quite a few interesting facts.  Firstly there has been a great deal of interest in who I am, more than 30 referrals from various Whois sites all searching for the domain details.  Well let me tell you, I am Robert Adams, I live in Telford and there is a real picture of me in the about me page.  I work for Geko Direct as Head of Technical Support and love my job and employers!  That’s me!

So after a bit more administration and digging, I found around 5-10 referrals from domain tool websites all relating to the keywords and ad campaigns this site runs!  It seems to me that someone wants to learn how a small time blog can get great results for certain keywords without paying a penny.  Well if you want to know what I do it is pretty simple.  I write relevant posts and enter relevant keywords with a bit of back linking, all basic stuff but put together with some clinical methods.

There was one more thing that made me smile, I seem to have had a large amount of referrals from a particular porn site which kind of tells me whoever was researching me got bored and decided to entertain themselves elsewhere.

Once again and as usual, Geko Direct do NOT pay me to keep this blog updated, they do not have any input nor do they instruct me to post.  The views and opinions expressed here are my own and nothing to do with my employers Geko Direct, nor do they represent the views and opinions of the Orange Network or its partners.

Whatever happened to the pictures on every post?

Shouts:

Geko Direct: www.gekodirect.co.uk

SemRush: www.semrush.com/uk/info/sofakingcool.org

WhoRush: www.whorush.com/

Orange: www.orange.co.uk

Geko Direct Limited 01952602260, 02, 08707777701, bb, blackberry, cheap, geko, gekodirect, help, microsft, microsoft, news, Orange, scam, scammers, uma, voip

Yup!  Complaints.  We are a business with a massive customer base and are growing steadily and as a result we can occasionally get things wrong.  I am an employee of Geko Direct and know from first hand experience the massive effort that is involved in making the customer experience a good one for the end user.  We have a highly skilled and dedicated team who work in our after-sales department, in fact there are more people working in the support departments than sales!

I must add at this point that I do not get paid for making these posts, are completely my own opinion and are not “vetted” or pre approved before publishing.

Recently I have seen an increase in staff leaving Geko for one reason or another and a random spattering of unfounded complaints appearing on various business review sites.  Having access to the Geko Direct database I have run quite a few of the names used in these complaints and the results shocked me!  At least 70% of the names yield no results in our systems?

Whereas there are genuine complaints out there on the web, they appear to be the same person copying and pasting the same complaint on lots of sites in order to damage Geko Direct’s business.  Geko is  regularly audited by external parties to ensure compliance to Ofcom regulations and GC25 in particular.  Before any deal is connected the call is listened too and scrutinised by an audit team.  They check for tariff miss sell, cost miss sell and ensure that everything is explained fully to the customer.  We are not allowed to be ambiguous about anything and everything MUST be spelt out.  Only then is the account passed to our operations team to be connected and dispatched.

If you have a complaint, first take it to your account manager, if that fails speak to our after-sales team as it is them who WILL be able to sort your problems out.

On the subject of complaints, just google any mobile phone dealer and count the number of complaints, google Geko Direct complaints and you find 1 page of the same person before the results start quoting the Garmin Geko?  A company doesnt achieve one of the highest accolades from Orange and last 10 years even through a recession by ripping people off!

If you feel that you need to complain feel free, just add your real name to add some credence so if ever someone from Geko reads it they can respond directly to you.

Whilst I understand that this post isn’t going to stop the disgruntled ex staff members continuing to post their rubbish on the web.  It will however add credence to the genuine people out there.

Should you wish to add a complaint here it will not be edited or removed unless you are not a genuine customer or just want to practice your bad language.

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Since working in sales I do find the same questions keep popping up all the time and would like to answer it here.  We supply a large number of BlackBerry devices to our business customers on the Orange network and would like to share why we do so.. This will explain the benefits of accepting an offer through Geko Direct and utilising the Orange network.

Why Geko?

Apart from the obvious advantages of having a one to one account management service and a home grown team of business mobile professionals whose sole aim is to keep your business mobile…

Geko Direct Limited is passionate about emerging and current technologies which is why every member of staff is trained and qualified to sell and support the kit we supply, we also have a highly qualified technical support team who are on hand to assist with anything you require, from software installation right up to policy management and handset setup.  Due to Geko’s unique working relationship with Orange we are able to offer top level support normally reserved for corporate account holders to anybody with an account with Geko/Orange.

All of our staff has completed the dealer training provided by RIM to ensure that we are able to sell and support with confidence.

Why Orange?

Orange are currently the biggest UK networks with over 50% of the market share and have invested heavily (over £1m per day) in bringing the network up to the high standards demanded by RIM.

The Orange BlackBerry Internet infrastructure is constantly monitored and has more than multiple fail-safe’s and failover thresholds to provide the high availability that RIM prides itself on.

The support team at Orange are some of the highest qualified and technologically talented people in the industry.  Anyone working within the BlackBerry support ring fenced team was handpicked and trained to the highest required standards by RIM and Orange.

All BlackBerry support members within Orange are UK based and are able to remotely diagnose problems and provide remote support to Enterprise Servers to both IT management and the customer direct.  Every call made to Orange from a BlackBerry smartphone is automatically directed to this team and will be answered within 10 seconds, a service that cannot be rivalled or matched by any other network.

Orange is the only network in the UK who can provide a phone service with absolutely no network coverage providing you are with a Wi-Fi hotspot.  With UMA you are able to use an existing wireless network to make and receive calls with no additional software or hardware.  The end user will receive the call with no knowledge as it is routed through the internet and to an Orange switching station which forwards the call through the cellular network.

Summary

Put simply by accepting a BlackBerry device or product through Geko and Orange you are ensuring the highest quality support and expertise which will ensure that your business is never kept waiting.

A helping hand, Geko Direct Limited 01952602260, 02, 08707777701, 8520, 9105, 9700, bb, BES, BIS, blackberry, cheap, geko, gekodirect, internet, news, Orange, pearl, rim, uma, voip