Yup! Complaints. We are a business with a massive customer base and are growing steadily and as a result we can occasionally get things wrong. I am an employee of Geko Direct and know from first hand experience the massive effort that is involved in making the customer experience a good one for the end user. We have a highly skilled and dedicated team who work in our after-sales department, in fact there are more people working in the support departments than sales!
I must add at this point that I do not get paid for making these posts, are completely my own opinion and are not “vetted” or pre approved before publishing.
Recently I have seen an increase in staff leaving Geko for one reason or another and a random spattering of unfounded complaints appearing on various business review sites. Having access to the Geko Direct database I have run quite a few of the names used in these complaints and the results shocked me! At least 70% of the names yield no results in our systems?
Whereas there are genuine complaints out there on the web, they appear to be the same person copying and pasting the same complaint on lots of sites in order to damage Geko Direct’s business. Geko is regularly audited by external parties to ensure compliance to Ofcom regulations and GC25 in particular. Before any deal is connected the call is listened too and scrutinised by an audit team. They check for tariff miss sell, cost miss sell and ensure that everything is explained fully to the customer. We are not allowed to be ambiguous about anything and everything MUST be spelt out. Only then is the account passed to our operations team to be connected and dispatched.
If you have a complaint, first take it to your account manager, if that fails speak to our after-sales team as it is them who WILL be able to sort your problems out.
On the subject of complaints, just google any mobile phone dealer and count the number of complaints, google Geko Direct complaints and you find 1 page of the same person before the results start quoting the Garmin Geko? A company doesnt achieve one of the highest accolades from Orange and last 10 years even through a recession by ripping people off!
If you feel that you need to complain feel free, just add your real name to add some credence so if ever someone from Geko reads it they can respond directly to you.
Whilst I understand that this post isn’t going to stop the disgruntled ex staff members continuing to post their rubbish on the web. It will however add credence to the genuine people out there.
Should you wish to add a complaint here it will not be edited or removed unless you are not a genuine customer or just want to practice your bad language.