Hey, as some of you may be aware there has been some stories and rumours floating around the interwebs regarding a winding up order that was issued against my employers Geko Direct Limited. Now I do have a working knowledge of these things so followed the online vitriol quite closely. For those of you who don’t quite know the facts; there was a winding up order against Geko Direct that was dismissed utterly by the courts on Wednesday of this week. The interesting part was that it was the claimant who dismissed the action as it was not considered something they were able to pursue… The matter is now closed off and put to bed once and for all.
I must say when I first learnt that this had happened I took my concerns to my sales Director who shone a bit of light on the matter, advising me that a winding up order can be issued by anyone but it is the courts who decide whether the company gets “wound up“. I then started trawling through the internet and finding what can only be described as an online public flogging. I did notice some of the comments made online had rather familiar names and claimed to be Geko Direct customers but most of which turned out to be ex staff members with a grudge to bear. With the research I have done I figured that a lot of the words online aren’t entirely truthful as genuine complaints don’t end up becoming Chinese whispers, unlike some of the comments on the web. Once the news of a winding up petition was being proposed against Geko Direct the rumours evolved and has been interpreted as Geko being sued via a class action lawsuit, losing it’s dealer codes and even going into administration. We are a medium sized business and connect large numbers of new business every day, we continue to do this in a very saturated marketplace and even during an economy in decline and public spending at an all time low. If the rumours were to be believed we would have been out of business a long time ago.
I have said before that there are genuine people out there with genuine complaints but Geko Direct is a company that will not leave you out to dry. I have seen genuine complaints out there from genuine customers, this information has been passed directly to the managing director of the company to be passed onto the relevant departments. I invited people to post on here if they have a problem and whilst I cannot discuss individual accounts publicly I can certainly pass on your concerns.
I have worked in the support departments within Geko and know how much work goes into resolving issues, as a result we have a massive database of happy customers who keep their business with Geko and wouldn’t consider anyone else. We have some of the highest retention rates in the industry and pride ourselves on having “fanatical” customer support. Our head of customer experience Lacey has worked tirelessly to create a streamlined and dedicated department and has employed from within, some of the best minds in the company to ensure that every customer is satisfied.
During the time I have worked at Geko I have seen a huge shift in the way we do business, for those of you who remember this site as a social network you should remember the tag line we used “constantly evolving”. This is something that Geko Direct is doing. we are more focused on the “customer journey” and the industry is so strictly regulated there is very little we can do to miss-sell a product or service. Yes I am biased as I love my job, the people I work with and the industry, however the views and opinions expressed on here are my own and are not fed to me. I truly believe Geko Direct is a fantastic company to work for and be a part of be it as a member of staff or a customer, so much so my brother has his business phones with Geko. Yes I know we aren’t perfect during the 10 years we have been trading there have been misunderstandings and mistakes but we always work hard to put them right.
2011 is a new year and with cellular technology moving quicker than ever, it is a great time to move away from the networks directly and allow your account to be managed by someone who knows the technology and understands your business.
Again I must stress that the views and opinions expressed in this post are mine, this blog and the content within does not represent Geko Direct nor do I gain from posting. I do this because I want to.